Hi,
My customer would like to notify hardware events by using Intel Active System Console(ASC).
He configured [Configuration] - [Basic Email] and [Advanced Email] in ASC.
And he tested notify the event removing power supply unit(lost PS redundancy).
However an appliance did not send notfication email to the customer.
Another appliance late and sent the email.
The customer has two question about ASC.
Q1. How often does ASC watch hardware?
I got some logs from appliance which stored under /var/log/asc/.
services.log recorded the following event.
Thu Jul 25 19:15:01 JST 2013 :- Sanity check on required ASC services ---
ascpolicy : DEAD
Restarting ascpolicy...
Thu Jul 25 19:18:01 JST 2013 :- Sanity check on required ASC services ---
ascpolicy : OK
It seems to check ASC services everey 3 minutes. Is it interval of checking for system status?
If not, how often frequency is it?
Q2. How the customer can solve or investigate the issue?
The customer wants to solve the problem that an email is not transmitted when the hardware issue is occured.
I don't know what kind of information we should collect to investigate trouble of ASC.
The customer captured tcpdump while he is testing but any smtp packets did not tranmitted when he removed power supply unit.
I already got some logs from under /var/log/asc/. If any other step to investigate this issue please let me know.
Thanks and Regards,
Ryosuke Kanaya
McAfee Japan
Sr Technical Support Engineer, Contents Security Support