Quantcast
Channel: Intel Communities: Message List
Viewing all articles
Browse latest Browse all 28479

Re: Sporadic but recurring connection dropouts on an Intel 6235 wireless adapter

$
0
0

Another update from me.  I'm the one who sent my new Samsung NP700G7C-T01CA gaming laptop back to Samsung for repair.

 

Everything seemed great for awhile until the built in Samsung software updated the driver for me last week.  Today, the problem came back.  Dropouts, hanging during downloads, limited connectivity, and completely dropping the connection with no ability to reconnect unless machine is rebooted.

 

I'm fed up.  I rolled back the driver hoping it's stable for now but here's why I'm fed up.

 

Brand new laptop (nearly $1600). Wasted hours upon hours trying to troubleshoot (I even replaced my Docsys 3 router with my ISP to another model!).  Then was without it for over a month when I sent it to Samsung (too long).  Spent extra to package and ship it correctly as I'm not to keen on laptops, hard drives, etc bouncing around from city to city.  I called the repair depot that did the work and they offered virtually NO INSIGHT as to what exactly they did except that a "part was replaced".  He couldn't even confirm if it was the wifi adapter that was replaced.  Received my laptop back with damage/scratches to the casing and a large one on the LCD.  Packing slip they included shows they marked it down when accepted as having "minor scratches" (which it didn't) but now they have covered their ***** with the paperwork.  And after all this here I am, typing this, with the problem reoccurring again after a driver update! 

 

So what do I do? At this point I'm willing to just buy a replacement adapter BUT I know there are no other options for WiDi cards except the 6235.  I am NOT inclined in going through the hassle of packing, shipping, and waiting again only to get back my laptop with no improvement and more physical damage.  And are the Wifi/USB adapters even good enough for 'N' speeds, gaming etc (again no WiDi with these either).

 

Joe from Intel, I appreciate your feedback but sporadically poking your head into the thread offering the same comments "that you're aware" and "working on it" has diminished the initial comfort I had when you first responded to our concerns.  For someone like me (and I'm sure others share the same situation) I desire something more concrete from Intel so I can make a decision now (today) about my next move since I still have the option of returning this thing and ridding myself of this dilemma.  If you were to say that Intel was developing a replacement adapter for the 6235 in the near future for example, maybe I'd hang on a bit more.  Or perhaps more detailed updates with technical information as I'm sure you can gather that most on this thread are a tech savvy enough bunch that they''d be more comforted to hear of the specific progress or issues you have found with either the adapter or the drivers.

 

Luckily my connection lasted long enough this time where I can hit the 'submit' button now, send this reply off, and not worry about getting a 'timed out' screen and losing my reply!


Viewing all articles
Browse latest Browse all 28479

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>